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Heathcare Laundry Systems – Chicago, IL

Labor Management/Production Reporting

A SOFTROL PPS improves productivity by five pounds per operator hour, which reduced capital equipment expense to accommodate for new growth!


HLS provides Linen and Sterile Recovery services to 55 Hospitals and over 500 clinics and as such is one of the largest healthcare laundry cooperatives. Based in Wheeling, IL, the 310,000 square-foot plant with the 400-plus employees process more than 60 million pounds working two shifts. As a Crothall managed plant, HLS strives to deliver high quality service, 100% fill rate and manage labor costs for their members.


HLS phlilospohy is to invest in automation, information and technology to improve productivity, while maintaining a high level of quality. The benchmarks for improvement were: 

• Improve direct labor productivity by 4-5 pounds per labor hour
• Sustain fill rate in excess of 98%

“Since implementing these information systems we have maintained fill rate in excess of 99% and increased our plant productivity by 5 pounds per operator hour. This is a result of our management team have access to real-time production information which has enabled HLS to exceed our commitment to our customers” said Chuck Rossmiller, General Manager. Rick Lucas (Operations Manager) states, “the PPS provides information to manage employee performance and assessment. PPS provides us a real-time measure of individual’s performance and a historical record for personnel assessment.”

Project Details:

Softrol installed a PulseNet Production System (PPS), which includes operator workstations, plant monitors, application software and PC for the supervisors in the production office. The system provides monitoring of the equipment and operator efficiency in real time. This system provides both operators and supervisors to see performance in real time to make production adjustments to equipment speed and staffing without waiting to the end of the shift or having to work overtime.