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Our Service Mission Statement
The Softrol Service Engineering Team is
committed to providing our customers with a
professional, well documented, and
satisfying service experience.
Softrol is dedicated to using the broad
expertise of our knowledgeable team to
provide the best product support possible.
Features:
-
Toll-free, 24 hour, seven days per week
support available -
Onsite plant services by a qualified
Softrol technician -
Remote assistance available from PC to
PC -
Remote service available with either
broadband or dial-up connections -
Preventative maintenance inspection
service programs
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Technical
support service programs
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Softrol Institute - customer technical
training
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Complete product technical manuals
Benefits:
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Reduced technical staff required -
Minimal risk of equipment downtime -
Predictable annual support costs
Scheduled Service Plans:
Annually renewable service programs are
available to meet preventative and training
needs. We offer flexible monthly, quarterly
or annual payment terms designed to fit your
budget while keeping your equipment at peak
performance.
Please contact a Softrol
representative today at 888-763-8765
to schedule these valuable service programs.
Support:
Softrol offers 24/7 technical
support through our dedicated technical
support line:
1-877-241-7679
This line is available for technical support
questions 8:30 a.m-5:30 p.m. EST and for
after-hours emergencies.
Parts:
For replacement parts contact
Softrol’s Parts Department between the hours
of 8:30 a.m. and 5:30 p.m. EST. To place a
parts order call:
Parts Line: 1-888-763-8765, ext. 110
All overnight delivery orders must be placed
before 3:00 p.m. EST to guarantee delivery.
The standard warranty period for
Softrol products is twelve (12) months from
the date of shipment. Softrol Systems, Inc.
warrants to the Customer that any
merchandise it sells will be free from
defects in material and/or workmanship, when
used properly in normal use and service. For
additional information, please click on the
links below to connect to our Technical
Support site.
Click Here To
View Service Fee Schedule
SOFTROL INSTITUTE
North Metro Technical College, Acworth,
Georgia
Softrol offers a three-day training
institute each Spring and Fall. The
institute is held at the facilities of North
Metro Technical College located in Acworth,
Georgia. Topics covered in the institute
include control maintenance,
troubleshooting, programming, reading
schematics, PulseNet software, AutoPulse
Automation, MicroPulse Controls, SoftSort
Garment Conveying and ChemPulse Chemical
Systems.
For session dates, call:
1-888-SOFTROL(888-763-8765) ext. 128
Click here for current schedule of Events &
Traning Sessions
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