Service Contacts

Softrol offers three levels of customized support to give you the right support at the right time to best suit your automation and information needs.


 24-7 24 Hour Service Support – for 24÷7÷365 service support, you can reach us at 1−877− 241‑7679 or support@​softrol.​com
online-support On-​Line Support – free access and includes manuals, knowledge base and automation FTP access. Click the link or type into your browser  http://​support​.softrol​.com to access our support site.
 site-license Site License – subscription provides unlimited 24/​7 support, upgrades, enhancements and optional site inspection for Softrol’s information networks. The Site License includes Total Plant Management business analytics and information system.



New parts and products have a one year warranty; repaired items have a 90 day warranty.


A Return Merchandise Authorization (RMA) is required to return a part for repair or credit. To request an RMA call 1−888−763−8765 (888-​SOFTROL) ext. 122 or email rma@​softrol.​com.


For replacement parts contact Softrol’s Parts Department between the hours of 8:30 a.m. and 5:30 PM EST at 1−888−763−8765 (888-​SOFTROL) ext. 110 or email parts@​softrol.​com.


Call 1−888−763−8765 (888-​SOFTROL) ext.110 for Softrol‘s technical support. Site License Number may be necessary to receive support.


Site Licenses are available for all Softrol’s automation and information networks. Please contact Softrol Support support@​softrol.​com or call 1−888−765−8765 (888-​SOFTROL) ext.128

Softrol Total Plant Managment. Click to learn more»