Service Contacts

Softrol offers three levels of customized support to give you the right support at the right time to best suit your automation and information needs.

 

 24-7 24 Hour Service Support – for 24/7/365 service support, you can reach us at 1-877- 241-7679 or support@softrol.com
online-support On-Line Support – free access and includes manuals, knowledge base and automation FTP access. Click the link or type into your browser  http://support.softrol.com to access our support site.
 site-license Site License – subscription provides unlimited 24/7 support, upgrades, enhancements and optional site inspection for Softrol’s information networks. The Site License includes Total Plant Management business analytics and information system.

 

WARRANTY

New parts and products have a one year warranty; repaired items have a 90 day warranty.


HARDWARE REPAIR

A Return Merchandise Authorization (RMA) is required to return a part for repair or credit. To request an RMA call 1-888-763-8765 (888-SOFTROL) ext. 122 or email rma@softrol.com.


PARTS

For replacement parts contact Softrol’s Parts Department between the hours of 8:30 a.m. and 5:30 PM EST at 1-888-763-8765 (888-SOFTROL) ext. 110 or email parts@softrol.com.


TECHNICAL SERVICE

Call 1-888-763-8765 (888-SOFTROL) ext.110 for Softrol‘s technical support. Site License Number may be necessary to receive support.


SITE LICENSE

Site Licenses are available for all Softrol’s automation and information networks. Please contact Softrol Support support@softrol.com or call 1-888-765-8765 (888-SOFTROL) ext.128

Softrol Total Plant Managment. Click to learn more»